The government on Wednesday said it had set up a grievance redressal mechanism to address difficulties faced by taxpayers due to technical glitches on the GST portal.

Under the new mechanism, if any taxpayer was unable to file any form or return due to a technical glitch by the due date, he/she would be allowed to do so within a stipulated time period.

In case any taxpayers could not complete the process of GST filing TRAN-1 (transitional credit form) in time due to the IT glitch, he/she would be allowed to complete the process by 30 April.

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The filing of GSTR-3B return for such TRAN-1 will have to be completed by 31 May, the Finance Ministry said.

The taxpayers would have to approach field officers/nodal officers where there was a demonstrable glitch on the common portal due to which the due process could not be completed.

The relief could be in the nature of allowing the filing of any form or return, or amending any form or return already filed, it said.

“The decision relating to filing of TRAN-1 will benefit 17,573 taxpayers who will consequently be able to avail of Rs 2,582.98 crore as Central GST credit and Rs 1,112.77 crore as State GST credit,” the statement said.

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